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<div class="bvseo-question-answer" data-questionid="4682717">
<h2 class="bvseo-question">
The link you posted in an earlier message is only available for IS residents. Where can Canadians purchase replacement poles my one fiberglass pole started shattering and pieces got stuck in my hand. It&rsquo;s dangerous for the kids and will rip apart the tent
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<div class="bvseo-author">Asked by: TaraE</div>
<div class="bvseo-answer" data-answerid="3486592">
Hello. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. Some replacement parts can be ordered through eReplacementparts.com and OldColemanParts.com. Coleman does not guarantee the availability of replacement parts and questions about the availability of specific parts should be directed to our partners. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman&reg; Consumer Care
<div class="bvseo-author">Answered by: Coleman CA Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2025-06-13</div>
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<div class="bvseo-question-answer" data-questionid="4681497">
<h2 class="bvseo-question">
Hello I am looking for replacement poles for the roof center pole and both hinge and long for the door..what are the correct part numbers for these?
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<div class="bvseo-author">Asked by: Tifa</div>
<div class="bvseo-answer" data-answerid="3485428">
Hi, thank you for your inquiry. Here are the replacement pole part numbers for the Coleman 9‑Person Hampton Cabin Tent (Model 2000015481): Roof &amp; Center Poles Center Top Pole (roof ridge/center leg): 5010000543 Door Poles Hinged Door Pole (used on the hinged/arch door): 5010000545 Long Door Pole (straight horizontal pole for the door area): 5010000751 Short Door Pole: 5010000752 If you have any more questions, please contact us directly via our official Coleman website contact-us page https://www.colemancanada.ca/support/contact-us or via Live chat, and we will be happy to assist you. Thank you and have a good day! Coleman Consumer Care
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2025-06-11</div>
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<div class="bvseo-question-answer" data-questionid="4639113">
<h2 class="bvseo-question">
We have the 9 person tent and the center mechanism is not locking in the up position and the tent just falls down. How do we fix this issue?
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<div class="bvseo-author">Asked by: Jenn</div>
<div class="bvseo-answer" data-answerid="3467454">
Hello. Thank you for reaching out to us. We're sorry to hear you're having trouble with the center mechanism of your Coleman 9-Person Hampton Cabin Tent. Here are a few troubleshooting steps to help fix the issue: - Ensure Proper Setup &ndash; Double-check that all poles are fully extended and locked into place according to the instructions. Sometimes, an incomplete extension can prevent the center hub from locking. - Check for Obstructions &ndash; Inspect the center mechanism for any debris, fabric, or misaligned parts that might be preventing it from locking. - Apply Firm Pressure &ndash; Try gently but firmly pushing up on the center mechanism while ensuring the poles are properly secured. - Inspect for Damage &ndash; If the locking mechanism appears broken or defective, it may need a replacement part. If the steps do not help, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman&reg; Consumer Care
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2025-05-15</div>
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<div class="bvseo-question-answer" data-questionid="4494173">
<h2 class="bvseo-question">
I see in the chat that you can&rsquo;t buy the fly separately, is this still the case?
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<div class="bvseo-author">Asked by: Andrew</div>
<div class="bvseo-answer" data-answerid="3275064">
Hi Andrew. Thank you for reaching out to us. We are sorry to inform you that the rainfly is not sold separately. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman&reg; Consumer Care
<div class="bvseo-author">Answered by: Coleman Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-09-02</div>
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<div class="bvseo-question-answer" data-questionid="4466821">
<h2 class="bvseo-question">
How many poles are there for the door? My friend's bought in 2022 has 2, but the one I bought in 2023 has only the longer pole. Am I missing the shorter pole?
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<div class="bvseo-author">Asked by: Brooklyn99</div>
<div class="bvseo-answer" data-answerid="3259210">
Hi! Thank you for your question! We are truly sorry to hear that you did not receive the shorter pole in your tent. Please contact us via https://www.coleman.com/support/contact-us or via LiveChat. We are available Monday to Friday. 9 a.m. to 5 p.m. Eastern Time. Thank you, Coleman Consumer Care
<div class="bvseo-author">Answered by: Coleman Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-04-23</div>
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<div class="bvseo-question-answer" data-questionid="4456219">
<h2 class="bvseo-question">
Hi there , looking for the replacement poles
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<div class="bvseo-author">Asked by: Nicole1962</div>
<div class="bvseo-answer" data-answerid="3252047">
Hello, Thank you for reaching out. For replacement poles, please check the following link: https://www.coleman.com/tents-canopies/accessories-parts/. If you require further assistance, please contact us via https://www.coleman.com/support/contact-us or via LiveChat. We are available Monday to Friday. 9 a.m. to 5 p.m. Eastern Time. Thank you, Coleman Consumer Care
<div class="bvseo-author">Answered by: Coleman Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-10-09</div>
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<div class="bvseo-question-answer" data-questionid="4338858">
<h2 class="bvseo-question">
Poids de la tente de camping 2 pi&egrave;ces Coleman Hampton pour 3 saisons, 9 personnes, avec cloison, double toit et sac de transport, 14 x 10 pi
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<div class="bvseo-author">Asked by: MPDL</div>
<div class="bvseo-answer" data-answerid="3196293">
Hello! Thank you for your question. Please be advised that the weight of the tent is 35.274 lbs. For further questions or inquiries, you may also visit our contact us web form. On the Coleman website, select &quot;contact us&quot; from the drop-down menu after clicking the question mark logo in the top right corner, which will direct you to our contact web form.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2023-10-24</div>
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<div class="bvseo-question-answer" data-questionid="4355128">
<h2 class="bvseo-question">
I lost the room divider. Is there a replacement I can order?
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<div class="bvseo-author">Asked by: Ron9966</div>
<div class="bvseo-answer" data-answerid="3192058">
Hello! Thank you for your question. Please be advised that, currently, this unit's replacement dividers are not available for individual sale. But no worries, as we are always looking for ways to improve our product and service, we always ensure that consumers' feedback and concerns are shared. For further questions or inquiries, you may also visit our contact us web form. On the Coleman website, select &quot;contact us&quot; from the drop-down menu after clicking the question mark logo in the top right corner, which will direct you to our contact web form.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2024-09-02</div>
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